paul le
Improving Support Workflow Through Human-Centered Design

Part of my job at work involves taking on support tickets that come in from our clients. This entails taking responsibility for the ticket, responding to it in a timely matter, following through until it is resolved, and ensuring the client is satisfied. All of this is done in addition to other projects that I do at work. Typically, this duty i...
How Computer Programming Revolutionized Physics Research

There is an interesting history behind the relationship between computer programming and physics, especially in astrophysics. In physics, many problems do not have exact, analytical solutions. What this means is that these solutions cannot be written as exact functions. In fact, many of the problems we learn about in school often represent spec...
Human-centred design in hospital technology

If you have ever read The Design of Everyday Things by Donald Norman, you have probably heard of the term, “human-centred design”. In simple terms, human-centred design is about designing things for human users. This may sound like an obvious and simple task, but it really isn’t, and is often taken for granted. In Made to Stick by Chip and Dan ...
When Teachers are Wrong

Sooner or later, we all eventually realize that teachers are not the all-knowing, omnipotent beings we once thought they were. When we were younger, teachers were the ones many of us turned to for answers. For some, a teacher’s word held more weight than even their own parents’. But somewhere along the way of growing up, we eventually realize t...